- 24x7 for severity 1 and 2 cases.
- Standard business hours of coverage for severity 3 and 4 cases are either 9 a.m. to 6 p.m. (0900-1800) local time for North America or 9 a.m. to 5 p.m. (0900-1700) for outside North America. Standard business hours do not include weekends or local public holidays.
- Web and phone support channels.
- Unlimited support cases.
- Includes Red Hat Enterprise Linux Atomic Host & Extended Update Support.
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